Reputation managed proactively.
not after the damage.
Your online reputation isn't optional anymore — it's the first thing buyers check, whether it's a Google search, a JustDial listing, a Reddit thread, or a five-year-old news article Google still surfaces on page one. Clarvity monitors, protects, and actively builds your reputation across every platform that shapes how buyers see you before they've even opened your website.
Every platform. every mention.
Clarvity runs the full ORM stack — monitoring, responding, building, suppressing, and reporting — across Google, JustDial, Practo, Zomato, Trustpilot, Reddit, X, news, and every industry-specific platform that matters for your category.
Review Monitoring & Response
Google, JustDial, Practo, Zomato, Trustpilot, MouthShut — every review responded to within 24-48 hours, in your voice.
Google Business Profile
Reviews, posts, Q&A, photos, business info — all optimised weekly so your GBP does the selling for you.
Negative Content Suppression
Push down harmful search results — old articles, angry blog posts, damaging content — with authoritative content that ranks above them.
Brand Mention Tracking
Reddit, X, forums, blogs, news — you know when your brand comes up, in what context, and whether it needs a response.
Crisis Response Planning
A written playbook for when things go wrong — viral bad reviews, journalist inquiries, coordinated attacks — plus on-call fast response.
Positive Review Generation
Ethical campaigns that turn happy customers into public advocates — SMS, email, QR-code touchpoints — 100% platform-compliant.
What is online reputation management?
Online reputation management (ORM) is the practice of monitoring, protecting, and actively shaping how a person, brand, or business is perceived on the internet — across Google search results, review platforms (Google, Trustpilot, JustDial, Practo), social media, forums, news articles, and blog mentions. It covers everything from responding to Google reviews and running positive review campaigns to suppressing harmful search results with authoritative content.
For Indian businesses, ORM matters more than ever. A single viral negative review, a lingering angry blog post, or an unaddressed JustDial complaint can quietly cost you deals for years — because buyers rarely tell you they walked away over what they saw on Google. They just don't call.
The mistake most businesses make is treating ORM as reactive damage control — hiring an agency only after a crisis. By then, the harmful content has already ranked on page one, been screenshot, been shared. Proactive reputation building — a steady flow of positive reviews, authoritative content, optimised profiles — is what ensures that when a critical review does land (and it will), it lands in an ocean of five-star context, not silence.
How Clarvity runs a reputation management engagement.
Every engagement follows the same four-stage arc — audit, monitor, respond, suppress — but the platform mix, response cadence, and content strategy are custom to your industry, current reputation, and risk profile. Monthly reports, quarterly strategy reviews, no "we handle it, don't worry" black-box work.
Audit & baseline
What's Google saying about you today? What reviews exist? What's the overall sentiment? Written baseline report before any work starts.
Monitoring setup
Alerts wired for reviews, brand mentions, and news across every relevant platform — nothing slips through unnoticed.
Respond & build
Reviews responded to within SLA, GBP optimised weekly, positive review campaigns launched, brand mentions engaged.
Suppress & report
Harmful content pushed off page one with authoritative content — monthly reports on sentiment shift, rating movement, and search visibility.
Every retainer includes.
Always-on reputation defence. Nothing waits until Monday.
Everything included in the monthly retainer — reviews, monitoring, content, crisis playbook. No surprise fees after signing.
- Full baseline audit of current online reputation
- Google search sentiment analysis (first 5 pages)
- Review monitoring across Google, JustDial, Practo, Zomato, Sulekha, MouthShut, industry-specific platforms
- 24-48 hour review response SLA — including weekends
- Google Business Profile setup, optimisation, weekly posts
- Weekly brand mention tracking (Reddit, X, forums, news, blogs)
- Ethical positive review campaigns (SMS, email, QR-code)
- Policy-violating review flagging and removal requests
- Negative content suppression via authoritative content strategy
- Custom crisis response playbook tailored to your business
- Monthly sentiment, rating, and reputation report
- On-call crisis response coordination when it matters
Reputation management, answered plainly.
What is online reputation management?
Online reputation management (ORM) is the practice of monitoring, protecting, and actively shaping how a person, brand, or business is perceived on the internet — across Google search results, review platforms (Google, Trustpilot, JustDial, Practo), social media, forums, news articles, and blog mentions. It covers everything from responding to Google reviews and running positive review campaigns to suppressing harmful search results with authoritative content.
How much does online reputation management cost in India?
ORM services in India typically range from ₹20,000 to ₹1,50,000+ per month depending on scope. Small businesses focused on review monitoring and Google Business Profile management usually start at ₹20,000-₹40,000/month. Mid-market brands with active review campaigns, brand mention tracking, and content strategy generally spend ₹50,000-₹1,00,000/month. Enterprise engagements with crisis response, PR coordination, and multi-brand coverage run ₹1,00,000-₹1,50,000+/month. Initial audits are typically ₹25,000-₹1,00,000 one-time.
Can you actually remove negative reviews from Google?
Honestly, no — not usually. Legitimate negative reviews written by real customers cannot be deleted just because you dislike them. What can be removed are reviews that violate platform policies: fake reviews, off-topic content, threats, hate speech, competitor sabotage, or reviews with personal information. Clarvity flags policy-violating reviews for removal, responds professionally to legitimate criticism, and — most importantly — builds up positive reviews so the negative ones stop dominating your average. Any agency promising to "delete" all negative reviews is either lying or planning to use tactics that will get you penalised.
How long does online reputation management take to show results?
Immediate results appear within 1-2 weeks: reviews get responded to, Google Business Profile gets optimised, monitoring alerts start firing. Meaningful reputation shifts — improved average rating, more positive reviews than negative, better sentiment on brand mentions — typically appear in 3-6 months. Search result suppression, where negative articles get pushed off page one of Google, usually takes 6-12 months of consistent content and SEO work. ORM is a compounding asset, not a one-month fix.
Which review platforms should I monitor?
It depends on your industry and location. For local businesses in India, Google Business Profile, JustDial, and Sulekha matter most. Healthcare practitioners need Practo and Lybrate. Restaurants and hospitality need Zomato, Swiggy, TripAdvisor, and MakeMyTrip. E-commerce brands should watch Trustpilot, MouthShut, and Amazon/Flipkart product reviews. SaaS and B2B companies should track G2, Capterra, and TrustRadius. Clarvity maps the platforms that matter for your specific category — not a generic list.
Do you help with crisis response and PR issues?
Yes. Every Clarvity ORM engagement includes a crisis response playbook — a written plan for how to handle viral negative reviews, coordinated attack campaigns, journalist inquiries, or sudden reputation damage from social media. When a real crisis hits, we provide on-call response coordination, help draft public statements, work to suppress harmful content in search results, and coordinate with your PR team or legal counsel where required. Speed matters in a crisis — most reputation damage compounds in the first 48 hours.
Ready to control what Google says about you?
Book a 30-minute reputation audit. We'll pull up your current search results, review scores, and brand mentions, flag the two or three highest-priority reputation issues, and tell you honestly whether Clarvity is the right fit — no pitch deck, no hard sell.
Book a reputation audit
